Effective date: June 1, 2026 · Atlas Consulting LLC
These Terms of Service ("Terms") are a legal agreement between you and Atlas Consulting LLC("FeedbackBar", "we", "us", "our"), the operator of FeedbackBar (the "Service"). By creating an account, clicking "Create Account", or otherwise using the Service, you agree to be bound by these Terms.
If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.
If you do not agree to these Terms, do not create an account or use the Service.
FeedbackBar provides an embeddable feedback widget and analytics dashboard that allows website owners ("Customers") to collect sentiment and feedback from their end users ("End Users"). We provide the infrastructure, widget code, and dashboard — you provide the website and the context.
You agree not to use the Service to:
Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law.
We use Stripe to process payments. By providing payment information, you authorise us to charge your payment method for the applicable fees on a recurring basis until you cancel. We may change pricing with 30 days' written notice; continued use after the effective date constitutes acceptance of the new pricing.
Downgrading your plan may result in loss of access to features or reduction of data retention limits. We are not liable for any data loss resulting from a plan downgrade you initiate.
The free plan is provided as-is with no SLA. Trial periods are offered at our discretion and may be modified or discontinued at any time. At the end of a trial, your account will revert to the free plan unless you provide payment details.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data ownership: You retain ownership of all feedback data collected through your widgets. By using the Service, you grant us a limited, non-exclusive licence to store, process, and display that data solely to provide the Service to you. We do not sell, share, or use your End Users' feedback data for any purpose other than providing the Service.
Controller and processor: With respect to personal data collected from your End Users through the widget, you are the data controller and we are the data processor acting on your instructions. You are solely responsible for: (a) having a lawful basis to collect End User data; (b) providing End Users with appropriate privacy notices; and (c) ensuring your use of the widget complies with all applicable privacy laws including GDPR, CCPA, and any other applicable regulations.
Enterprise customers may request a Data Processing Agreement (DPA) by contacting legal@feedbackbar.io.
The Service, including all software, design, and content, is owned by FeedbackBar and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand features.
You grant us a non-exclusive, royalty-free licence to use your logo and company name solely to identify you as a customer on our website, unless you opt out by emailing us.
Access to the FeedbackBar API is subject to rate limits published in our documentation. You are responsible for securing your API keys and widget IDs. You must not share API keys publicly or embed them in client-side code in a way that exposes them to unauthorised use. We reserve the right to suspend API access that causes disproportionate load or violates these Terms.
We target 99.9% monthly uptime for paid plans. Scheduled maintenance windows (announced with at least 24 hours' notice where possible), force majeure events, and degradation caused by third-party services outside our reasonable control are excluded from uptime calculations. The free plan has no uptime commitment.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, government actions, internet or telecommunications failures, or actions of third-party service providers.
You may cancel your account at any time from your account settings. We may suspend or terminate your account immediately if you violate these Terms, with or without notice.
Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination, after which it will be permanently deleted. You may request an export before termination.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FEEDBACKBAR.IO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the dashboard at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles. Before initiating any formal legal proceeding, both parties agree to attempt to resolve disputes in good faith through written notice and a 30-day negotiation period.
For disputes not resolved through negotiation, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Virginia. Nothing in this section limits either party's right to seek injunctive or other equitable relief, or overrides any mandatory consumer protection or data protection rights you may have under applicable local law.
These Terms, together with the Privacy Policy and any order forms or plan descriptions, constitute the entire agreement between you and Atlas Consulting LLC regarding the Service and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Questions about these Terms? Email us at legal@feedbackbar.io.