How to read your analytics dashboard
4 min read
The Analytics page gives you a project-level view of how your feedback widgets are performing. It has three tabs — Overview, Behavior, and Alerts — and a time period selector that applies to all charts.
Choosing a time period
Use the period buttons in the top-right of the Overview tab to filter all metrics. Available periods are 24h, 7d, 30d, and 90d. The default is 30 days. All charts and summary cards update immediately when you switch periods.
Overview tab
Summary cards
Three cards sit at the top of the Overview tab:
- Top Performing Widget — the widget with the highest satisfaction rate in the selected period, and its satisfaction percentage.
- Avg Satisfaction — the percentage of positive responses across all widgets combined. Calculated as total positive ÷ total responses × 100.
- Peak Activity — the hour of day (in your local timezone) when the most feedback is submitted. Useful for scheduling team reviews.
Widget Performance chart
A bar or line chart showing response volume and satisfaction rate per widget over the selected period. Use this to identify which widgets are collecting the most feedback and which have the lowest satisfaction — those are your highest-priority pages to investigate.
Sentiment Trends chart
Shows how positive vs negative sentiment has changed over time. A downward trend in positive sentiment is an early signal that something on your site has changed — a new feature, a pricing change, or a broken flow. Cross-reference the date of the drop with your deployment history.
Scheduled Reports
Below the charts you'll see any scheduled reports you've set up. Click Schedule Report to create a new one — choose frequency (daily, weekly, monthly), format (CSV or JSON), and the email address to deliver it to.
Behavior tab
The Behavior tab shows how and when users interact with your widgets. It contains:
Hourly distribution heatmap
A grid showing response volume by hour of day and day of week. Darker cells = more responses. Use this to understand when your users are most engaged — and to time any in-app announcements or changes accordingly.
Device analytics
Breakdown of responses by device type (desktop, mobile, tablet). If mobile accounts for a large share but your mobile satisfaction is lower, that's a signal to review your mobile widget placement and timing settings.
Engagement metrics
Average session duration, bounce rate, and return visitor rate for sessions that included a feedback interaction. These are directional signals, not precise analytics — use them alongside your primary analytics tool.
Alerts tab
Alert rules automatically notify you when a metric crosses a threshold you define. This is how you catch satisfaction drops before they become churn.
Creating an alert rule
- Click Create Alert Rule.
- Choose a metric (e.g. satisfaction rate, response volume).
- Set a threshold and condition (e.g. satisfaction rate drops below 60%).
- Choose a notification channel (dashboard bell, email, or Slack if configured).
- Save the rule.
Managing existing rules
Rules are listed in the Alerts tab. Toggle a rule on or off without deleting it. Click the edit icon to change thresholds. Triggered alerts appear in the bell icon in the dashboard header — click any alert to mark it as read.
If you see "No Analytics Data"
The analytics page requires at least one feedback submission to populate. If you've just installed the widget, submit a test response on your site and refresh the analytics page. Data typically appears within 30 seconds.