How to export feedback data
3 min read
FeedbackBar lets you export your feedback responses and analytics data to CSV or JSON. Exports are generated client-side and download immediately — no waiting for an email.
Two places to export
Feedback page export
Go to your project's Feedback tab. The Export button is in the top-right of the feedback list. This exports the responses currently visible — including any filters you've applied (sentiment, status, date range, etc.).
The button shows a badge with the number of records that will be exported. If it shows 0, no feedback matches your current filters.
Analytics page export
Go to your project's Analytics tab → Overview. The Export button is next to the period selector. This exports aggregated analytics data (widget performance, sentiment trends) rather than individual responses.
Quick CSV export
In the export dialog, click Quick CSV to download immediately without configuring options. This exports a standard set of columns: ID, Sentiment, Comment, Status, Priority, Page URL, and Created At. Metadata fields (IP address, user agent, session ID) are excluded.
Use Quick CSV when you need data fast and don't need to customise the output.
Full export options
Click Export (not Quick CSV) to open the full export dialog.
Format
- CSV — opens in Excel, Google Sheets, or any spreadsheet tool. Best for sharing with non-technical stakeholders.
- JSON — structured format with an export metadata header. Best for importing into other tools or databases.
- Excel (XLSX) and PDF — listed but not yet supported. Selecting either will fall back to CSV with a warning toast.
Columns (feedback export only)
Choose exactly which fields to include. The defaults cover the most useful fields:
Optional columns (off by default): Assigned To, Email, Resolved At, Satisfaction Score, Source Channel, User Segment, Follow-up Required, Internal Notes.
Export options
- Include Technical Metadata — adds Widget ID, Session ID, User Agent, Client IP, Response Time, and Processed At. Useful for debugging; exclude for stakeholder reports.
- Include Applied Filters — prepends a comment block to the CSV (or a filters key in JSON) describing the filters that were active when you exported. Useful for audit trails.
- Include Internal Notes — includes any internal notes added by your team to individual responses.
- Include User Email Data — enables the Email column. Off by default.
Export summary
Before clicking Export, the dialog shows a summary: number of records, columns selected, and format. Verify this before downloading, especially for large exports.
Scheduled reports
For recurring exports, use Scheduled Reports in the Analytics → Overview tab. Set a frequency (daily, weekly, monthly), format, and delivery email. Reports are generated automatically and sent to the specified address. Manage or delete scheduled reports from the same section.